Will I Be Charged More Shipping?
If you backed the WOLF PACK PUPS Kickstarter, then you already received PAID shipping for your physical pledge rewards. However, if you add any add-ons through BackerKit you will be charged an additional shipping fee based on the item’s or items’ weight that is added to your package.
Last updated: August 10, 2024 08:59
Do I get all of the milestone and stretch goal rewards?
Everyone who has backed the campaign at any physical pledge level will receive the physical bonus rewards. Everyone who has backed the campaign at any pledge level will receive the digital bonus rewards. Not all Stretch Goals are FREE bonus rewards. Some of new paid items. Others are advanced previews.
Last updated: August 10, 2024 08:59
When will I receive my pledge rewards?
All pledge rewards will be delivered by the end of October 2024 as long as there are no shipping issues.
Last updated: August 19, 2024 14:03
What if I already paid for an ADD-ON in Kickstarter?
If you had already added an ADD-ON from Kickstarter during the campaign, then it will show up as either an item with your pledge items. If you increased your pledge amount then it will show that you have a credit during your BackerKit Survey. You can use that credit towards ADD-ONs that you want to include with your pledge.
Last updated: August 10, 2024 08:59
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.